Cancellation & Refund Policy

 

​​​Last updated on 20-12-2024 20:38:12

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DESIGN ASTÉRISME believes in helping its customers as far as possible, and therefore has a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• DESIGN ASTÉRSIME does not accept cancellation requests after 24 hours of booking a product/consultation service.

• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same on his own end. This should be reported on the same day as receipt of the products/service. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case any refunds are approved by DESIGN ASTÉRISME, it’ll take 3-5 days for the refund to be processed to the end customer.